Shipping & Returns

Baaww LLC · Last updated: October 27, 2026

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. Processing times may be longer during holidays, weekends, or periods of high order volume.

Shipping

We currently ship to eligible addresses within the United States. Available shipping options and any applicable shipping charges will be displayed at checkout.

Free Ground Shipping

Ground shipping is FREE on every order — no minimum purchase required. Ground delivery typically arrives within 3–5 business days.

Expedited Shipping

Need it faster? Expedited shipping is priced by your delivery address: enter your address at checkout and the exact rate is shown before you pay, with delivery typically in 2–3 business days.

Delivery Times

Estimated delivery times are provided during checkout when available. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Incorrect Shipping Addresses

Please verify your shipping address before completing your order. Baaww LLC is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us with your order number so we can review the issue and assist you.

Questions

For questions about your shipment, please contact Baaww LLC at [email protected].

Return & Refund Policy

We want you and your pet to be happy with your Baaww purchase.

Returns

We accept returns of unopened and unused products within 30 days of delivery. Products must be in their original packaging and in resalable condition.

For health and hygiene reasons, opened, used, or partially used pet care products cannot be returned, unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and photos of the product and packaging so we can review the issue.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If we sent an incorrect item or the product arrived damaged or defective, we will work with you to resolve the issue at no additional cost.

Cancellations

Orders can only be canceled before they enter fulfillment. Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after an order has been placed.

Contact Us

To request a return, refund, cancellation, or report a problem with an order, please contact us at [email protected] and include your order number.